Version 1.2 · Last updated: 23 October 2026
This notice explains how JBPK Enterprise (SSM 202103314176 / LA0038735-U) handles personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA).
What we collect
- From our forms: your name, business name, WhatsApp number, email, business details and anything you choose to tell us.
- When you pay: our payment provider collects your card or bank details. We do not see or store full card numbers.
- When you visit the website: basic, anonymous visit statistics, plus the Meta Pixel and cookies described below.
- When you use the AI assistant: your questions and its answers, as described below.
Meta Pixel and cookies
This website uses the Meta Pixel and cookies to measure how well our advertising works, for example how many visitors came from an ad, viewed a page, tapped a WhatsApp link or sent an enquiry. Meta (the company behind Facebook and Instagram) receives this information under its own privacy policy. We do not send Meta the details you type into our forms.
You can turn this off at any time by blocking or clearing cookies in your browser settings, or in your Facebook ad settings.
AI assistant
The chat assistant on our website is an AI (Claude, made by Anthropic). When you use it:
- Your questions, and the recent conversation, are sent to Anthropic to produce the answer. Under Anthropic’s commercial terms, this data is not used to train its models.
- We keep the conversation for 90 days so we can see which questions people ask and improve our website and answers. After 90 days it is deleted automatically.
- To limit use (10 questions per visitor) and prevent abuse, we store a coded (hashed) version of your IP address and a random ID saved in your browser. We do not store your IP address itself.
- Cloudflare Turnstile checks that the assistant is used by a person, not a bot.
- The assistant can make mistakes. The packages on our website and our Terms of Service always apply.
Please don’t type personal details such as your IC number, bank details or passwords into the chat. To leave your contact details, use our form.
Why we use it
- To reply to your enquiry and prepare a quote.
- To deliver the services you buy, send reports and handle billing.
- To answer questions in the AI assistant and improve our website.
- To meet our legal and accounting obligations.
We do not sell your data and do not use it for unrelated marketing.
Who we share it with
Only service providers that help us run the business, and only what they need:
- Cloudflare (website hosting, form handling and the Turnstile bot check)
- Our payment provider (billing)
- Google (Google Workspace, Business Profile and Search Console for your account)
- Email delivery services
- Meta (advertising measurement through the Meta Pixel)
- Anthropic (answers in the AI assistant)
Some of these providers store data outside Malaysia. They are bound by their own data protection terms.
How long we keep it
- Enquiry data: up to 12 months if you do not become a customer.
- AI assistant conversations: 90 days.
- Customer data: for the duration of your plan and 7 years after it ends, as required for accounting records.
Your rights
You can ask to see, correct or delete your personal data, or withdraw consent for future use, by emailing contact@jbpk.com.my. We reply within 21 days.
Security
Our website runs over HTTPS. Access to customer data is limited to the people who need it to deliver your service.
Language
If the Chinese or Malay version of this notice differs from the English version, the English version applies.